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Cigar.com Forum
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General Discussion
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customer service
customer service
Last post 09-10-2010, 3:05 PM by
undulac
. 10 replies.
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customer service
09-09-2010, 12:57 PM
pnaylon
Joined on 01-28-2010
Galveston/New Orleans
Posts 212
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So i just placed my first phone order with Ccom, and I was BLOWN AWAY. I mean, you guys rave about the service all the time, but I didnt expect it to be that awesome! I was on hold listening to sinatra for like 30 seconds, and then Matthew picked up, had my order up already, and processed it in less than a minute. I think my day got better just from calling in. Kudos CCOM!!!
-Patrick
1. Get rid of wife
2. Buy nice humidor
3. Stock with cigars
4. ????
5. Profit!
Re: customer service
09-09-2010, 1:06 PM
fla-gypsy
Joined on 08-31-2009
Jacksonville, Florida
Posts 2,816
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There is none better!
There is no blender but AJ, and The Beard is his merchant
MOW Special Forces Badge Recipient
Re: customer service
09-09-2010, 8:50 PM
Amos Umwhat
Joined on 01-11-2010
Posts 875
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as far as I can tell, CCOM customer service is, quite simply, unparalleled
"It is incumbent upon every generation to pay its own debts as it goes. A principle, which if acted on, would save one half the wars of the world" Thomas Jefferson
Re: customer service
09-09-2010, 9:38 PM
smoke em if you got em
Joined on 08-24-2010
Henrico, Virginia
Posts 1,155
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They are in a league of their own when it comes to customer service if you ask me.
TEAM ENFIDL
Re: customer service
09-09-2010, 10:07 PM
t_evan50
Joined on 04-23-2010
Bedford, IN
Posts 1,721
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If all businesses were ran like Ccom everyone in this country would have a job. A true model of how to run a business.
I think there is one higher office than president and I would call that patriot. ~Gary Hart
Re: customer service
09-09-2010, 11:19 PM
pnaylon
Joined on 01-28-2010
Galveston/New Orleans
Posts 212
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I tihnk I'm gonna call in just to chat if im having a bad day. It was like therapy.
1. Get rid of wife
2. Buy nice humidor
3. Stock with cigars
4. ????
5. Profit!
Re: customer service
09-09-2010, 11:39 PM
acsamples79
Joined on 09-08-2009
Posts 61
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it is fantastic!!! bar none, the best... i talked to tim today about getting some sticks in for my birthday on sunday and he hooked me up big time.. you just cant beat it
top 5 fav. smokes.. Opus X, Camacho Triple Maduro, Alec Bradley 97' Harvest Habano, Cain by Oliva, MoW Ruination
Re: customer service
09-10-2010, 2:43 AM
kos22us
Joined on 08-04-2010
Pennsylvania
Posts 29
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do many of you guys get the 10 cigar custom sampler deal ?
Excuse Me I'm Hammered
Re: customer service
09-10-2010, 1:21 PM
pnaylon
Joined on 01-28-2010
Galveston/New Orleans
Posts 212
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I thought the Ecuadorian all star was a fantastic deal and i love MOWs and Cains. Its just about preference.
1. Get rid of wife
2. Buy nice humidor
3. Stock with cigars
4. ????
5. Profit!
Re: customer service
09-10-2010, 2:03 PM
Canadian
Joined on 06-30-2009
Posts 61
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If you have not received your sticks yet then wait to see how you feel when they come. It is very likely you will love ccom even more then.
I log on to the online chat all the time just to chat with Andy. Sometimes we talks cigars, other times not so much. There are none like these guys.
I told my wife I wanted to start smoking cigars. Her response: "Every man needs a hobby"
Re: customer service
09-10-2010, 3:05 PM
undulac
Joined on 03-22-2009
Ohio
Posts 1,167
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kos22us:
do many of you guys get the 10 cigar custom sampler deal ?
Call the 800 number and tell them what you like. They will work MUCH better deals then that 10 cigar custom deal.